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🔄 Return & Refund Policy

At Voltera, we take pride in the quality of our products. If you receive an item that is damaged, defective, or incorrect, we’re here to help.

✅ Eligibility for Return or Refund

You may request a return or refund if:
The product arrives damaged
The product is defective
You receive the wrong item

📸 How to Request a Refund

To request a return or refund, please email us within 7 days of delivery with the following:

Your order number

Clear photos of the damaged or defective product

📧 Email us at:

customercare.voltera@gmail.com

Once we receive and review your request, our team will respond with the next steps.

⏳ Processing Time
Refunds are processed after verification of the issue
Approved refunds will be issued to the original payment method
Please allow 5–7 business days for the refund to reflect in your account
❌ Non-Returnable Items
Products damaged due to misuse or improper handling

Requests made after the return window

📩 Easy Copy-Paste Email Format

Subject: Return / Refund Request – Order #[Your Order Number]

Hello Voltera Team,
I would liketo request a return/refund for my order.

Order Number:
Issue with the product:
(Please briefly describe the issue)

I have attached clear images of the product showing the issue.

Thank you,
[Your Name]

🖤 Our Commitment

We aim to resolve all concerns fairly and promptly. Your satisfaction matters to us, and we appreciate your trust in Voltera.